Al Mulla Group announces a vacancy in Kuwait مجموعة الملا تعلن عن وظيفة شاغرة لديها في الكويت

• •Collaborate with Finance, Sales, and Aftersales, stakeholders to understand requirements and provide technical expertise on DMS capabilities. 
• •Customize and configure DMS platforms to optimize document storage, retrieval, and security for financial data.
•  •Develop and maintain workflows within the DMS to streamline document processes, including version control and audit trails. 
• •Ensure compliance with regulatory requirements and internal policies related to document management and data security.
•  •Create user manuals and provide training to concerned employees on DMS functionalities and best practices. 

• •Monitor system performance and implement solutions to ensure uninterrupted DMS operation.
•  •Troubleshoot on DMS platforms issues across all automotive divisions.
•  •Evaluate and recommend enhancements to DMS platforms based on evolving business needs and technological advancements. 
• •Perform daily health checks for the Autoline system. 
• •Support users with problems and queries related to the Keyloop Autoline application software. 
• •Accurately resolve problems using investigative and analytical skills. 
• •Identify and replicate problems that require a software change by Keyloop Development. 
• •Proactively take ownership of all calls in accordance with the Service Level Agreement. 
• •Manage, prioritize, and progress calls using the call logging system and ensure regular updates.
•  •Assist, train, and support less experienced team members with their calls using appropriate tools. 
• •Constantly report on sensitive issues to IT Manager and Senior Support staff as needed.
•  •Handle complaints and call escalation requests from users.
•  •Implement and administer all modules database, and new products of Autoline.
•  •Implementation of new products aligned with the DMS functionality.

• Educational Qualifications
• Education Degree
• : Bachelor
• Major
• : Computer science / Information Systems / any related field
• Experience
• Years of Experience
• : 5 – 10 Years
• Field of Experience
• : • Experience in IT, preferably with exposure to Keyloop / Autoline support. • Experience with integrating DMS with other enterprise systems (e.g., ERP, Sales, Finance)

• •Problem Solving & Result Orientation •Automotive OEM Products & Services 
• •Basic Leadership & Management Skills 
• •Updated with Key loop products, Manufacturer’s Policies & Procedures 
• •Logical Diagnostics Skills 
• •Technical Report Writing Skills 
• •Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
•  •Application Skills and Operational knowledge relevant to the domain (Finance, Sales, CRM, etc.) •
• Accounts Analyst; must have knowledge of accounting principles to trial balance level. 
• •Proven track record of installing, configuring, and troubleshooting respective systems. 
• •Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).

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