North Gulf Trading Company (NGT) announces the availability of 4 job opportunities in Kuwait شركة شمال الخليج التجارية للسيارات (NGT) ‏تعلن عن توفر 4 فرص عمل في الكويت

• Responding to customer inquiries and resolving any issues in a timely manner.
• Maintaining accurate customer records and updating the CRM system.
• Assisting customers with product information, pricing, and availability.
• Coordinating with various departments to ensure smooth order processing and delivery.
• Following up with customers to ensure their needs are met and addressing any concerns.

• Excellent communication and interpersonal skills.
• Previous experience in a customer service role, preferably in the automotive industry.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and handle multiple tasks simultaneously.
• Proficiency in using CRM software and other relevant tools.

• Proactively identifying opportunities for upselling and cross-selling automotive services and products, such as extended warranties, accessories, or maintenance packages, will be part of your duties to contribute to the dealership’s revenue growth.
• As an Automotive Aftersales Executive, your primary role is to ensure unparalleled customer satisfaction during the post-sales phase. This involves handling customer inquiries, addressing their concerns, and providing expert technical assistance for vehicle-related issues.
• Collaboration with service technicians and parts departments is essential, as you’ll be tasked with accurately maintaining service records, handling billing and invoicing, and ensuring customers are informed promptly about service progress and associated expenses.
• Part of your role involves actively recognizing opportunities to promote and cross-sell automotive services and products, including extended warranties, accessories, and maintenance packages, in order to support the dealership’s revenue expansion.
• Your responsibilities will encompass actively identifying chances for upselling and cross-selling various automotive services and products, such as extended warranties, accessories, or maintenance packages, to foster revenue growth for the dealership.
• Your main role as an Automotive Aftersales Executive revolves around assuring exceptional customer service and happiness after a sale. This requires handling customer inquiries, resolving concerns, and providing technical guidance for vehicle-related issues.

• Sales and Upselling: The ability to identify potential upsell opportunities for additional services or products, such as maintenance packages or accessories, is vital for increasing revenue and profitability in the aftersales department.
• Effective Communication: Effective communication is essential for building rapport with customers, explaining technical details clearly, and coordinating with the service department.
• Exemplary Customer Care: The role demands a high level of proficiency in delivering exceptional customer care to those seeking vehicle maintenance and repair services.
• Upselling Expertise: Expertise in identifying upsell opportunities and maximizing sales potential is a key component of success as an Automotive Aftersales Executive.
• Comprehensive Technical Know-How: The position demands comprehensive technical knowledge, ensuring that all vehicle repairs and maintenance tasks are carried out with precision.

• Manage and oversee the daily operations of the rental car business, including customer service, fleet management, reservations, and rental agreements.
• Develop and implement strategies to drive business growth, increase market share, and maximize revenue and profitability.
• Ensure the delivery of exceptional customer service by maintaining high service standards, addressing customer concerns, and fostering a customer-centric culture.
• Monitor and analyze market trends, customer preferences, and competitor activities to identify business opportunities and develop effective marketing and promotional initiatives.
• Manage the rental car fleet, including vehicle acquisition, maintenance, cleaning, and disposal, to ensure availability, safety, and optimal utilization.
• Develop and implement pricing strategies, rental policies, and procedures to maximize revenue and control costs.
• Recruit, train, and develop a high-performing team of rental car agents and support staff, providing coaching and guidance to enhance their skills and productivity.
• Establish and maintain relationships with key corporate clients, travel agencies, and other stakeholders to drive business partnerships and secure long-term contracts.
• Monitor and analyze key performance indicators (KPIs) to assess business performance, identify areas for improvement, and implement corrective actions.
• Ensure compliance with regulatory requirements, rental car industry standards, and internal policies and procedures.
• Foster a culture of continuous improvement, encouraging innovation and operational efficiency through process enhancements and technology adoption.
• Stay updated on industry advancements, emerging trends, and best practices in the rental car industry, incorporating them into business strategies and operations.

• Minimum 5 years of experience in the same field, with at least 2 years of experience in the same position.
• University degree in a relevant field or equivalent.
• Excellent managerial and leadership skills to effectively lead and motivate a team and manage rental car operations.
• Exceptional communication and interpersonal skills, with the ability to interact with customers, employees, and stakeholders.
• Strong problem-solving and analytical skills to address business challenges, customer issues, and operational inefficiencies.
• Ethical mindset with a commitment to maintaining high standards of professionalism and integrity.
• In-depth knowledge of the rental car industry, including market trends, customer expectations, and operational best practices.
• Experience in business development, sales, and marketing within the rental car industry.
• Proficiency in financial management, including budgeting, forecasting, and financial analysis.
• Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines effectively.
• Knowledge of relevant regulatory requirements, industry standards, and legal obligations related to the rental car business.
• Proficiency in data analysis and reporting, with the ability to use relevant software and tools.

• Manage and supervise the daily operations of the automotive service department.
• Develop and implement strategies to improve service efficiency and customer satisfaction.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Ensure compliance with company policies and procedures.
• Handle customer complaints and resolve issues in a timely manner.

• Minimum of 3 years of experience as an Automotive Service Manager.
• Strong leadership and management skills.
• Excellent communication and customer service skills.
• Good understanding of automotive systems and technologies.
• Ability to work in a fast-paced environment and handle multiple tasks.

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