تعلن شركه إس تي سي عن احتياجها لعدد 2 وظائف شاغره بالكويت STC announces its need for 2 vacant positions in Kuwait

•   Lead the development and implementation of a comprehensive Business Continuity Management (BCM) program. This includes creating a framework for risk assessment, business impact analysis, strategy development, plan creation, testing, and ongoing maintenance.
• Conduct thorough risk assessments to understand potential disruptions and their impact on business functions. 
• Develop and maintain business continuity plans (BCPs) for key business functions. These plans should outline procedures for recovery in the event of disruptions, minimizing downtime and ensuring critical operations resume efficiently.
• Coordinate and conduct business continuity exercises and simulations. Test BCPs regularly to identify weaknesses and ensure plans are effective in a real-world scenario.
• Maintain and ensure the readiness of alternate work sites and resources.
• Communicate effectively with senior management and all departments regarding BCM initiatives. Provide updates on program progress, risks identified, and plan effectiveness.
• Maintain compliance with industry regulations and standards related to business continuity. Stay updated on relevant standards and ensure the BCM program aligns with those requirements. 

• Core Responsibilities Ensure that customer’s calls, inquiries, problems, requests & complaints are efficiently and timely resolved or escalated in order to meet SLAs requirements.
• Provide customers with a fast, efficient, and professional problem resolution service.
• Log all problems and their solutions into an electronic Helpdesk package.
• Inform customers of general issues or scheduled problems if needed.
• Provide the customers comprehensive updates about their tickets and resolution update adhering with  KPI/process standards to maintain maximum satisfaction by customers.
• Display Time flexibility towards shifts as per work floor requirements.
• Work at home in case of emergency.
• Undertake other duties when required by management.

الوظائف المطلوبة في شركة STC وتفاصيلها:

1- مهندس استمرارية الأعمال – (24202221)

2- وكيل مساعد لمركز الاتصال – (2320221I)

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