Al Tayer Group announces vacant job opportunities in Kuwait with the following details مجموعة الطاير تعلن عن فرص عمل شاغرة لديها في الكويت بالتفاصيل التالية

• As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors.
•  Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

• Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
• Maintain personal grooming standards as advised by the Store Manager.
• Maintain clean and organized display, fitting rooms and stock areas.
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system.
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

• As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories.
•  Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

• We are looking for an exceptional personal shopping assistant to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise customer satisfaction and customer loyalty.
• What You’ll Be Doing
• Functional Roles & Responsibilities 
• · Identify the needs of the customer and recommend a range of products to choose from in order to arrive at an appropriate buying decision.
• · Analyse consumer behavior and provide superior standards of customer service with an individual using a distinct personalised approach.
• · Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.
• · Provide feedback to buyers on customer preferences
• · Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the store.
• · Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.
• · Develop, grow and establish relationships with customers resulting in the growth of the Personal Shopping customer database.
• · Keep abreast of the market trends and competitor activities at all times

• Education/Certification and Continued Education
• · High School or “O” Levels 
• Years of Experience
• · 5-6 years retails sales or customer service experience with luxury brands

• · Must be client focused and take initiate to resolve the problems
• · Take initiative to seek out responsibilities and follows through on all projects and tasks
• · Must have product & brand knowledge 
• · Has excellent grooming & styling skills 
• · Must posses strong organizational skills 
• · Must demonstrate attention to details
• · Has the ability to continue client relationship

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