Dar Al-Shifa Hospital offers a wide range of career opportunities for multiple diverse roles in Kuwait for more than (20 vacancy) تقدم مستشفى دار الشفاء مجموعة واسعة من الفرص الوظيفية لأدوار متعددة ومتنوعة في الكويت لأكثر من ( 20 وظيفة شاغرة)

• Qualifications, Competences and Skills:
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Proven experience in IT project management, vendor management, and technical support roles.
• Language: Well versed in Arabic and English languages
• Computer Proficiency: Excellent computer skills

• Minimum of 5 years of experience in network, security, and unified communications administration.
• Strong expertise in Cisco ACI, Cisco DNA Center, SD-Access, Cisco ISE, and CUCM.
• Proficiency with Palo Alto and Fortinet FortiGate firewalls.
• Relevant certifications such as CCNP, PCNSE, NSE, or equivalent are highly desirable.
• In-depth knowledge of network protocols, routing, switching, security technologies, and unified communications.
• Excellent analytical, problem-solving, and communication skills
• Proven leadership experience in a network and security environment.
• Strong knowledge of industry best practices and emerging trends in network and security.

• Creates an inspires team environment with an open communication culture
• Sets clear team goals
• Monitors team performance and report it to head of unit
• Covers the crowded receptions which are located in his certain area
• Makes sure that reception staff follow the sequences of service
• Motivates team members
• Teaches and trains team members on various customer service strategies
• Assists supervisors for new team member training
• Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint

• Adheres to established Reception departmental policies and procedures and initiates
• action in attending to the patients as per established procedures
• Responsible for being courteous and prompt in attending the patient, with the basic idea of“rendering service with a smile”
• Verify  all  insurance  information  obtains  from  the  insurance  section,  and  in  overall responsible for insurance accurateness and performing related work as required.
•  Maintain approval data in hospital management system
• Verifies all insurance benefits assigned to the clinic to determine insurance coverage meets the standards as per the company policy

• Leadership Of the reception team and function as a team
• Monitor team performance and report it to outpatient supervisor
• Cover the crowded receptions which are located in his certain area
• Make sure that reception staff follow the sequences of service, policies  and procedures
• Motivate team members
• Assists supervisors for new team member training
• Keep his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
• Facilitate issues for any unsatisfied patients.
• Writing daily report of any customer issues and reviewed by CS manager.
• Receiving all inquiries and complaints from customers and responding quickly.
• Must possess good tact in conversation, good listener, understanding situations with awareness and concentration and ability to face critical situations wisely.

• Post graduate in Speech & hearing
• 3 years’ experience after Post Graduation
• Valid License and Registration

• Prepares work schedules, assign personnel, evaluates work performance and makes recommendations for personnel actions
• Ensures that the units complies with established policies, quality assurance programs, safety environmental and infection control policies & procedures
• Coordinates with medical, nursing and accounting staff to ensure appropriate placement of patients and compliance with third party payers and other regulations
• Familiarizes with the pricing and explain the financial liabilities to the patients.
• Act as the key Counselor for patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.
• Supervise the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by The New Dar Al-Shifa.

• Ensure customer delight to patients and the day-to-day supervision of the reception staff. Responsible for scheduling staff and shift coverage to ensure reception and administrative duties are accomplished. Provide reception coverage when needed including when there are staff shortages, train and evaluate job performance of the outpatient team.
• Provide training and otherwise assure that outpatient staff members are properly trained in their duties including but not limited to maintaining current registration process and billing practices
•  Familiarized with the billing and explain the financial liabilities to the patients.
• Deals with customer and patient’s concerns and complaints in a quick and efficient manner
• Supervises the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by the hospital
• Ensures that outpatient unit complies with customer service policies.
•  Ensure reception staff members consistently implement workflows

• Familiarized with the billing and explain the financial liabilities to the patients.
• Deals with customer and patient’s concerns and complaints in a quick and efficient manner
• Supervises the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by the hospital
• Ensures that outpatient unit complies with customer service policies.
• Ensure reception staff members consistently implement workflows
• Observe hospital services and opt immediate solutions to avoid patient dissatisfaction.
• Assist in the completion of mandatory reports at the direction of outpatient head of unit
• Program staff meetings and training periodically
• Oversee outpatient unit functions when outpatient head of unit is off site.

• Qualifications, Competences and Skills: 
• Education: Bachelor’s Degree in Healthcare Management, Nursing, Public Health, or a related field (Master’s Degree preferred).
• Certification in Healthcare Quality Management (e.g., CPHQ) and/or Accreditation (e.g., Certified Professional in Healthcare Accreditation) is highly desirable.
• Experience: 5 years of experience in healthcare or any relevant field
• Licensure: Not applicable
• Language: Proficiency in English and Arabic Languages.
• Computer Proficiency: Proficiency in Microsoft office 

• Qualifications, Competences and Skills
• Education: Bachelor’s degree in commerce / science/medicines
• Experience: At least 2 to 4 years of experience directly related to the duties and responsibilities specified.
• Licensure: Not Applicable
• Language: Well versed in Arabic and English languages – to read and to write; Computer literacy – highly skilled in the use of spreadsheets and word processing packages.
• Computer Proficiency: Excellent computer skills

• Qualifications, Competences and Skills
• Education: Bachelor is Degree in Business or relevant discipline from an accredited university. Master’s in Business Administration is a vital plus.
• Experience: Minimum of 3-5 years’ experience in Sales and/or Business Development
• Licensure: Not applicable
• Language: Very fluent in both conversational and written English.
• Computer Proficiency: Proficient in Word, Excel, Outlook, PowerPoint and Sales force (CRM) experience

• Qualifications, Competences and Skills
• Education: Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• Master’s degree preferred.
• Experience: Minimum 3 years’ experience in a customer service or quality assurance role, preferably in a healthcare or hospital setting.
• Licensure: Not applicable
• Language: Proficiency in English and Arabic language
• Computer Proficiency: Proficiency in Microsoft office and on SPSS-Optional

• Greets patients and visitors, initiate registration process, and provides routine information about pharmacy area when necessary.
• Reviews patients billing process for cash and insurance patients
• Clear explanation of invoices and patient share for insurance cases.
• Handles phone enquiries from patients and others and communicate through emails.
• Sending emails to multinational insurance companies to follow patients approval
• Responds as appropriate to enquiries from patients regarding his/her working area and coordinates the resolution of related problems.
• Ensure daily closure of cash/credit invoices with main cashier and submitting insurance documents through DMS.
• Reviews patients registration data for cash and insurance patients
• Handling of patient concerns and raise to direct supervisor for further actions.
• Return medication not allowed as per policy to be clearly explained to customers.
• Ensure all patient concerns are met and they are satisfied from the service rendered.

• Ensures implementation of the Ministry of Health regulations, the Hospital Medical Staff Bylaws, Rules and Regulations and the Department Policy and Guidelines
• Diagnosis and treatment of patients referred to department and responsible to run his/her own clinic.
• Receives referrals and consultations from other disciplines, according to his/her specialty
• Responsible to investigates, diagnoses and treats medically and/or surgically all patients referred to him /her with conditions problems appropriate to his specialty and will determine the need for clinical investigations and physiological testing appropriate to making his diagnosis, and will undertake the management of the patient’s condition, with appropriate follow up.
• Performs all surgical procedures according to the clinical privileges granted to him/her
• Provides supervision to the department registrars within the department
• Responsible for directing, planning, managing, and coordinating operations for the patient care activities
• Handles administrative and operational matters relating to the activities of the Division and consults with Head of the Department as required.
• Responsible to provide the highest quality of service to the patients under his/her care within the resources provided by the program.

• Greet customers warmly, take orders accurately, and provide recommendations based on customer preferences and dietary restrictions.
• offer the customers drink menus and answer their questions regarding ingredients
• Prepare and serve a variety of hot and cold beverages, including coffee, espresso drinks, tea, and specialty drinks, according to established recipes and quality standards.
• Operate the machines, coffee grinders, and other equipment with precision and care.
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards) in case required
• Always to keep the counter area clean and neat
• Maintain stock of service equipment’s, cutleries & crockeries for the daily operation.

• Communication skills- Speaking, Listening , Writing and Reading Comprehension
• Personal Effectiveness
• Accountability & Dependability
• Adaptability &Flexibility
• Attention to Detail
• Customer Focus
• Development & Continual Learning
• Ethics & Integrity
• Results Focus & Initiative
• Safety Focus
• Self-Management
• Stress Tolerance
• Tact

• Responsible for the installation and maintenance of plumbing, piping and other equipment at all buildings owned and operated by the Hospital.
• Installs, maintains, tests, and repairs hot water heating system, boilers, septic systems, drains, sewage pump stations, water systems, sinks, piping, kitchen drains, various types of plumbing fixtures, along with other plumbing and mechanical machinery and utility systems;
• Carries out emergency, planned and preventative maintenance on all assigned equipment of the hospital. Responds to emergency calls that are a result of mechanical/plumbing failure both during and after regular hours of work;
• Ensures that all work is done according to standard plumbing practices.
• Keeps appropriate records including complete equipment repair history, work orders, test reports, and other related data;
• Determines sufficient material stock. Informs the Supervisor for ordering of supplies and replacement parts.

• Venipuncture and blood collection
• Provides appropriate containers for non-blood samples (as urine, stool, semen) to the clients
• Conforms to laboratory’s policies and procedures for collection and handling of specimens, including proper patient identification, labeling, matching requested with invoiced tests, safety and waste disposal, in addition to infection control measures
• Immediately transfers collected samples to data-entry desk
• Answers inquiries related to test requisitions,sample types and volumes and patient preparation requirements
• Secures respective consents from patient, whenever required
• Participates in sample collection from home
• Organizes phlebotomy rooms and organization and refilling of phlebotomy table
• Responsible to provide patient and family-centered care.

• Qualifications, Competencies and Skills:
• Education: Bachelor Degree in any discipline
• Experience: 1 to 2 years’ experience directly related to the duties and responsibilities specified
• Licensure: Not Applicable
• Language: High proficiency in English and Arabic Languages.
• Computer Proficiency: Good Computer Skills, Proficient in MS Office and related software applications.

في عام 1963، تأسس مستشفى دار الشفاء (DASH) كأول مستشفى خاص في دولة الكويت. في الأصل، كان مستشفى للولادة يقع في منطقة شرق، مدينة الكويت. ومنذ ذلك الوقت، أصبح المستشفى مؤسسة رعاية صحية رائدة في المنطقة.

وفي عام 2003، سمح التحول في الموقع بزيادة عدد أسرة المرضى الداخليين والعيادات الخارجية، مما أدى في نهاية المطاف إلى تعزيز القدرة على خدمة شريحة أوسع من السكان.

مستشفى دار الشفاء هو منشأة معتمدة تضم 230 سريراً وتتكون من غرف للمرضى الداخليين (إمبريال، رويال، جونيور وستاندرد)، وغرف ولادة، ووحدات حديثي الولادة، ووحدات العناية المركزة، وغرف العمليات، وغرفة الطوارئ، ومختبر قسطرة القلب، والعيادات الخارجية والمجالات الطبية/الجراحية المتخصصة. كما أنها تحتوي على خدمات مساعدة مجهزة تجهيزاً جيداً بأحدث التقنيات.

على مدى السنوات القليلة الماضية، أثبتت DASH نفسها كمنظمة جديرة بالثقة حيث يتم تقديم الرعاية التي تركز على المريض/الأسرة من خلال فريق كفء ومتنوع من المتخصصين في الرعاية الصحية باستخدام أحدث التقنيات وتطبيق الممارسات القائمة على الأدلة. ومن الإنجازات المهمة الأخرى التي حققتها DASH الحصول على الاعتماد الدولي المعترف به والجوائز من هيئة الاعتماد الكندية والكلية الأمريكية للأشعة. كما كانت أول مؤسسة في البلاد تحصل على شهادة HIMSS 7 لمؤسسات الرعاية الداخلية والخارجية.

اليوم، تنمو وتتطور DASH باستمرار كمنظمة رعاية صحية متميزة مع التركيز على تقديم خدمات شاملة ومتخصصة لتلبية احتياجات المجتمع.